Customer Care Representative Customer Service & Call Center - Jupiter, FL at Geebo

Customer Care Representative

3.
8 Jupiter, FL Jupiter, FL Full-time Full-time $18.
54 an hour $18.
54 an hour 7 days ago 7 days ago 7 days ago Starting pay is $18.
54/hour! This full-time position involves fielding incoming calls and emails, there is no outbound telemarketing.
With a 40-hour workweek Monday - Friday, shifts may be as early as 8:
00 a.
m.
to 4:
30 p.
m.
or as late as 9:
30 a.
m.
to 6:
00 p.
m with the possibility of covering until 7pm occasionally.
There are no night or weekend shifts and employees get major national holidays off and paid.
Responsibilities include Providing exceptional customer care through various platforms including phone, email, and chat to support orders, resolve issues, and answer questions with accurate, valid, and complete information Identifying and assessing customers' needs.
Think creatively and empathetically in order to assist in such a way that each person feels heard, respected, and that the best was done to assist them Using effective problem-solving skills and knowledge gained to collaboratively support team members Learning, understanding, and supporting all Marketing initiatives such as new product releases and changes to existing products Proactively learning and working to understand policies and documents to better assist Field Representatives and their customers with courteous, efficient, and complete information Our Customer Care Department is looking for a team member to support Field Representatives and their customers in such a way that each person feels heard, respected, and that the best was done to assist them.
The right candidate will be energetic, courteous, enjoys helping others, and a problem solver.
They would possess a high level of attention to detail, effective listening skills, and take ownership over their work.
A regular part of their day would involve interacting with our Field Representatives and their customers through incoming calls and emails; therefore, a professional demeanor both written and verbal, along with patience, is also necessary.
They will assist Field Representatives and their customers with orders, finding the best solutions to resolve issues, and providing relevant and accurate information to answer questions about products and experiences.
Life's Abundance provides an ever-evolving opportunity for employee growth, and job responsibilities may be modified over time.
What will make you successful Excellent verbal and written communication skills with a professional demeanor Maintaining a positive, energetic, and courteous working relationship with customers, Field Representatives, and team members Effective listening and problem-solving skills Comfortable with using a computer while simultaneously being on the phone A desire to support Field Representatives and their customers in such a way that each person feels heard, respected, and that the best was done to assist them A learner's mindset and demonstrating the ability to learn new software, initiatives, and policies Previous supervisory experience is a plus Willingness and ability to occasionally travel domestically for training and company events Availability to work full-time Monday through Friday High school diploma or equivalent An abundance of benefits Competitive Salary- starting at $18.
54/hour Paid Volunteer Time Off Paid Personal Time Off Paid National Holidays Off Medical insurance for employees plus family that includes dental and vision - with up to 90% paid by the company Employee Assistance Program Shares of company stock through the Employee Stock Ownership Plan (ESOP) 401K Saving Plan Professional development and we prefer to promote from within as much as possible Discounts on Company Products Casual dress - every day is casual Friday At Life's Abundance we put people first - in fact, that principle is hardcoded into the way we do business.
By shifting the conversation from profit to purpose and from sales to sustainability, we are committed to empowering people and pets to live healthier and happier lives.
As a Certified Evergreen company, we have found that nurturing a workforce motivated by our purpose and culture builds a rock-solid foundation.
We take care of our people, and they take care of our customers, distributors, communities, and families.
Our culture is an investment in a stronger company, which in turn strengthens the world at large.
We are 100% employee-owned, and it shows in the way we take ownership of initiatives and work together as a team.
If you're an energetic, collaborative person who wants to make a positive dent in the universe while helping others live their best lives, we want to hear from you! At Life's Abundance, we don't just accept differences - we celebrate, support, and thrive on them for the benefit of our employees, our products, and our communities.
Life's Abundance is proud to be an equal opportunity employer.
Job Type:
Full-time Pay:
$18.
54 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Day shift No nights Weekly day range:
Monday to Friday Work setting:
Call center In-person Office Application Question(s):
Are you willing to occasionally travel domestically for training and company events? What gets you most excited about this role? What in particular made you want to apply? Are you available to be scheduled Monday-Friday, 8am- 6pm EST, for 40 hours a week? (With the occasional possibility of covering until 7pm) Do you speak an additional language? If so, which ones?
Experience:
Customer Service:
2 years (Preferred) Ability to Relocate:
Jupiter, FL 33458:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.

Don't Be a Victim of Fraud

  • Electronic Scams
  • Home-based jobs
  • Fake Rentals
  • Bad Buyers
  • Non-Existent Merchandise
  • Secondhand Items
  • More...

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.